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Shielding Your Finances
Our approach to Fraud and Scam Prevention

At ACE Union, your financial security is of utmost importance to us. We are committed to providing you with the tools and information you need to protect yourself against fraud and scams. Fraudsters are becoming increasingly sophisticated in their tactics, which makes it harder for customers to identify them, and the risk of being misled increases. This is why staying informed and vigilant is essential.
This guide is designed to empower you with the knowledge and steps you can take to safeguard your finances.

If you notice something suspicious or think you may have been the victim of fraud, or you've made a transfer to a fraudster as part of a scam or you suspect that your account has been subject to fraudulent activity, get in touch with our customer service team as soon as you can.
You can reach us out at +44 161 414 0040 or contact us through in-app Chat option. You can also send us email at [email protected]

Also, always report Fraud to Action Fraud.

Fraud takes on many disguises, each with the potential to jeopardize your financial security. Recognizing these various forms of fraudulent activity empowers you to stay a step ahead:
Identity Theft: This insidious form of fraud involves criminals stealing your personal information, such as your Identity information or documents, Social Security number or card details, to commit financial crimes in your name. Vigilance in safeguarding your personal information is key.

Phishing Attacks: Fraudsters commonly employ emails, text messages, or even phone calls that seem legitimate to trick you into revealing sensitive information. Be cautious of unsolicited communications that request personal or financial details.

Impersonation Scams: Scammers may impersonate professionals from reputable organizations, law enforcement, or even acquaintances to gain your trust. Always verify the identity of anyone requesting information or funds.

Investment Frauds: Be wary of offers promising high returns with minimal risk. Ponzi schemes and pyramid schemes are classic examples of investment fraud. Remember, any legitimate investment opportunity should be researched thoroughly and approached with skepticism.

Credit Card Fraud: Criminals may gain unauthorized access to your card information and make purchases without your knowledge. Regularly review your statements and report any suspicious activity immediately.

Tech Support Scams: Fraudsters may pretend to be tech support agents from well-known companies and persuade you to grant them remote access to your computer. They could then install malware or steal personal data. Never grant access to your device unless you initiated the request.

Ransomware Attacks: In this digital age, ransomware is a growing threat. Cybercriminals use malicious software to lock you out of your own data until a ransom is paid. Regularly backing up your data and employing robust cybersecurity measures can minimize this risk.

Charity Scams: Scammers exploit your generosity by posing as charitable organizations, particularly during times of crisis. Verify the legitimacy of charities before donating.

Online Shopping Scams: Bogus online stores and classified ads can lead to purchases of counterfeit or non-existent products. Shop from reputable websites and be cautious when dealing with individual sellers.

Lottery and Prize Scams: Unsolicited notifications claiming you've won a lottery or prize could be attempts to extract personal information or money. Remember, if you haven't entered, you can't win.

Romance Scams: Fraudsters build emotional connections with victims through online dating platforms and social media, eventually asking for money under various pretexts. Be cautious when developing relationships online and avoid sending money to individuals you haven't met in person.

At ACE Union, we've implemented robust security measures to ensure the safety of your funds during various interactions, such as account opening, app login, and making payments. Here's a closer look at our protective features:

Account Opening Security: We've incorporated formidable security protocols for account opening, including video ID verification. This ensures that the account creation process is not only streamlined but also thoroughly secure.

App Login Protection: Our app login process is fortified with biometric ID authentication, allowing you to access your account with fingerprint or facial recognition. This advanced layer of security ensures that only you can access your account.

Real-Time Payment Notifications: When you make payments, our real-time notification system provides you with immediate updates. This ensures that you are informed of every transaction, enhancing your awareness and enabling quick responses to any unauthorized activity.

Online Shopping Security: For online shopping, our "3D Secure" feature adds an extra level of protection. This feature authenticates your identity during online transactions,reducing the risk of unauthorized use of your card information.

Education and Awareness: Customers may receive educational materials and information about common fraud schemes and how to recognize and avoid them.

Specialized Customer Service: We have specialized customer service teams trained to assist customers (Especially Vulnerable customers), offering guidance, answering questions, and addressing concerns related to fraud prevention.

At ACE Union, your financial security is our top priority. From everyday transactions to special features, we've designed a comprehensive framework to safeguard your money at every step. With these advanced security measures in place, you can enjoy peace of mind while managing your finances.

Following are the tips that will help keep your money safe from fraudsters and scams.

Double check: Is the person you're paying to really who they say they are? If you receive an unexpected call from your bank, government institute or another organization, hang up the phone, search their official number through web search and call them back. If you received an email asking to transfer money from a friend, your landlord or someone else, try contacting them by a different method. Fraudsters can spoof phone numbers and make their emails look legitimate.

Urgent Requests: Fraudsters often create a sense of urgency, pressuring you to act quickly without thinking.

Too Good to Be True: Be skeptical of offers that seem too good to be true. Always verify the legitimacy of such offers.

Request for Payment: Never send money to someone you don't know, especially if they request payment through unconventional methods like gift cards or cryptocurrency.

Shop with retailers that are reputable and reliable. As a rule of thumb, their website URLs should start with https. not http. Look for a padlock icon before the website name indicating that the site is secured with a digital certificate

Never divulge PINs, passwords, one time passcodes or personal details over the phone or to an online chat support

Read online reviews to check websites and sellers are genuine, and ask to see high value items in person or via video, as well as getting copies of documentation to ensure the seller owns the item.

Always access the website you’re buying from by typing it into your web browser. Don’t follow links in unsolicited emails or texts.

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