You can add funds via online bank transfer by following the steps below:
You can add funds via debit card by following the steps below:
Note: Incoming funds by Debit Card are subject to Limits & Fees, which may or may not be charged by your card provider
You can add funds via “Google Pay” by following the steps below:
You can add funds via “Apple Pay” by following the steps below:
Share your sort code and account number with your employer and ask your employer to pay your salary into your ACE account.
You can also receive money in your ACE account from friends and family using the same information.
If funding your account by debit card failed, it could be because:
Note: Always wait a while before attempting again as the pending amount may be reverted.
Forgot your passcode? Follow these steps to reset your passcode:
Follow these steps to reset your number:
In order to change the address within the same country, you just need to:
As a financial institution, sometimes we need to perform additional checks on the funds that are moving through ACE. This is part of the standard procedure; you might receive an email termed as “RFI” or “RFD” request for additional information or documentation to complete it. Nothing to worry about though, you can easily submit this in reply to the email and we will review it as soon as possible.
You can add documents by the following method:
Sometimes we need more information from you, to confirm you are who you say you are. we are legally obliged to verify you.
When we take additional steps to identify you this means obtaining:
The best way to do this is for us to ask for a government issued document like a passport, along with utility bills, bank statements and other official documents.
The following are examples of acceptable documents:
Please contact Customer Support +44 161 414 0040 if you are unable to provide the above.
We may require any of the following documents for a transfer / account verification:
Proof of funds: As per declared source
(ACE, in line with its compliance policies, reserves the right to ask for any additional documents, hold or reject payments)
You may have read under Data Protection law for example “GDPR” that you have the legal right to delete your data. This is usually correct – it is called your “right to erasure.”
If you want to enact the “right to erasure” you can simply send us an email at [email protected]. At your request, the team will review your account and update you accordingly.
However, we will retain your personal data for as long as necessary under the UK's Data Protection & Money Laundering Regulations as this is a law that applies to us.
For most of you we will need to keep some of your data for a period of 5 years from the end of our business relationship.
You can earn the reward by following simple steps
Please be informed the reward will be given in the lots of 5 successful referrals
Please review the full terms and conditions for more details.To download your statement:
You can add funds via online bank transfer by following the steps below:
You can add funds via debit card by following the steps below:
Note: Incoming funds by Debit Card are subject to Limits & Fees, which may or may not be charged by your card provider
You can add funds via “Google Pay” by following the steps below:
You can add funds via “Apple Pay” by following the steps below:
Share your sort code and account number with your employer and ask your employer to pay your salary into your ACE account.
You can also receive money in your ACE account from friends and family using the same information.
If funding your account by debit card failed, it could be because:
Note: Always wait a while before attempting again as the pending amount may be reverted.
Forgot your passcode? Follow these steps to reset your passcode:
Follow these steps to reset your number:
In order to change the address within the same country, you just need to:
As a financial institution, sometimes we need to perform additional checks on the funds that are moving through ACE. This is part of the standard procedure; you might receive an email termed as “RFI” or “RFD” request for additional information or documentation to complete it. Nothing to worry about though, you can easily submit this in reply to the email and we will review it as soon as possible.
You can add documents by the following method:
Sometimes we need more information from you, to confirm you are who you say you are. we are legally obliged to verify you.
When we take additional steps to identify you this means obtaining:
The best way to do this is for us to ask for a government issued document like a passport, along with utility bills, bank statements and other official documents.
The following are examples of acceptable documents:
Please contact Customer Support +44 161 414 0040 if you are unable to provide the above.
We may require any of the following documents for a transfer / account verification:
Proof of funds: As per declared source
(ACE, in line with its compliance policies, reserves the right to ask for any additional documents, hold or reject payments)
You may have read under Data Protection law for example “GDPR” that you have the legal right to delete your data. This is usually correct – it is called your “right to erasure.”
If you want to enact the “right to erasure” you can simply send us an email at [email protected]. At your request, the team will review your account and update you accordingly.
However, we will retain your personal data for as long as necessary under the UK's Data Protection & Money Laundering Regulations as this is a law that applies to us.
For most of you we will need to keep some of your data for a period of 5 years from the end of our business relationship.
You can earn the reward by following simple steps
Please be informed the reward will be given in the lots of 5 successful referrals
Please review the full terms and conditions for more details.To download your statement: