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Fraud and Spam Related Queries
If you have concerns about the security of your account or wish to report a fraudulent transaction, then please contact us immediately by calling us at +44 161 414 0040 so we can investigate it for you.
If you receive a suspicious email or text that is related to ACE, please report this to us. Be careful not to tap on any links within the message and do not respond with any of your details.
You can send screenshots of suspicious texts or forward suspicious emails to [email protected] but it is always better to contact us right away.
Once you’ve reported this to us, we recommend deleting the suspicious email or text and changing the passcode.
Below are some indications that may warn you of being targeted by a fraudster:
- You are told the caller is from ACE, HMRC, the police (or a similar institution that is attempting to represent an authority) and you need to make a payment or move your money to keep it safe.
- You are asked to hurry to make the payment and you are told it is urgent.
- You are told the funds in your account are at risk.
- You are asked for the security code sent to you by text. You should never share your security code with anyone. Our team members will never ask for this information from you.
The truth is, we can never know for sure if the payment you are about to make is a scam or not. We can use what we’ve learnt from previous fraud cases to prevent new ones. For example, we’ll block transactions identified as high-risk payments. We appreciate that at times this may come as a surprise to customers looking to make certain payments, but we do this with the best intentions. The decision to block a payment destination is not one we take lightly.
Here are just some of the ways we detect or prevent fraudsters from getting your money:
- For security, we require you to use passcode, biometrics, and SMS code when using the mobile app.
- When making online purchases, you must confirm transactions via the password and SMS
- Payments to new recipients require confirmation, and in-app warnings are provided
Security tips:
- Keep your operating system up to date.
- Log off when you finish using your accounts.
- Lock your device using a PIN or fingerprint.
- Use trusted and reliable sources when downloading.
- Use secure networks that begin with HTTPS.
- Ensure you have a strong numerical passcode
- Regularly change your passcode.
- Don't use your personal details in your passcode or card pin.
- Enable two factor authentication (2FA) when available.
- Don't share login details.
Fraud and Spam Related Queries
If you have concerns about the security of your account or wish to report a fraudulent transaction, then please contact us immediately by calling us at +44 161 414 0040 so we can investigate it for you.
If you receive a suspicious email or text that is related to ACE, please report this to us. Be careful not to tap on any links within the message and do not respond with any of your details.
You can send screenshots of suspicious texts or forward suspicious emails to [email protected] but it is always better to contact us right away.
Once you’ve reported this to us, we recommend deleting the suspicious email or text and changing the passcode.
Below are some indications that may warn you of being targeted by a fraudster:
- You are told the caller is from ACE, HMRC, the police (or a similar institution that is attempting to represent an authority) and you need to make a payment or move your money to keep it safe.
- You are asked to hurry to make the payment and you are told it is urgent.
- You are told the funds in your account are at risk.
- You are asked for the security code sent to you by text. You should never share your security code with anyone. Our team members will never ask for this information from you.
The truth is, we can never know for sure if the payment you are about to make is a scam or not. We can use what we’ve learnt from previous fraud cases to prevent new ones. For example, we’ll block transactions identified as high-risk payments. We appreciate that at times this may come as a surprise to customers looking to make certain payments, but we do this with the best intentions. The decision to block a payment destination is not one we take lightly.
Here are just some of the ways we detect or prevent fraudsters from getting your money:
- For security, we require you to use passcode, biometrics, and SMS code when using the mobile app.
- When making online purchases, you must confirm transactions via the password and SMS
- Payments to new recipients require confirmation, and in-app warnings are provided
Security tips:
- Keep your operating system up to date.
- Log off when you finish using your accounts.
- Lock your device using a PIN or fingerprint.
- Use trusted and reliable sources when downloading.
- Use secure networks that begin with HTTPS.
- Ensure you have a strong numerical passcode
- Regularly change your passcode.
- Don't use your personal details in your passcode or card pin.
- Enable two factor authentication (2FA) when available.
- Don't share login details.
We strive to become the most transparent, secure, fast, and cost-effective money management tool, empowering individuals to take charge of their financial lives.
We strive to become the most transparent, secure, fast, and cost-effective money management tool, empowering individuals to take charge of their financial lives.