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questions you may have. Our Help centre is
here to provide the support you need
Cross border payments Related Queries
How to create a cross border payment?
By following steps mentioned below you can create a cross border payment easily:
- From the homepage tap on ‘cross border payments’
- Tap on ‘Create a new payment’
- Select the ‘country’
- Enter the ‘amount’
- Add in receiver and their account details
- Select the ‘reason’
- Review the details and pay the amount
What recipient account details are required for transfers?
The screen for ‘Account Details’ changes depending on the country. However, usually we need IBAN and the bank name.
How long does it take to send money?
Most transactions are successful in minutes, sometimes it may take 1-2 working days.
Note: Following factors may also affect the delivery time:
- Accuracy of information (both personal data and beneficiary details).
- Difference in time zones.
- Operational working hours (unavailability of banks on weekends and local holidays).
- Additional information needed from you to ensure the security and safety of your transaction.
- Uncontrollable circumstances, such as a rare instance of downtime affecting us or one of our business partners.
What are the receiving Methods in cross border payments?
Receiving methods in Cross border payments are as follows:
- Bank Deposits
- Wallet (specific countries only)
- Mobile top up
- Bill Payments (Pakistan Only)
How can i make Bill payments in cross border payments?
You can pay your utility bills using the below method:
- From the Homepage tap on ‘Bills’
- Select the bill type (Gas, electric, Phone, ETC.)
- Add in the reference number provided on the bill.
- Validate the bill.
- While proceeding with payment, make sure your account has sufficient funds.
*Please note that bill payment is only available for Pakistan
How can I make Airtime top up payment?
- From the homepage tap on ‘see all’ and select ‘Airtime Top up’
- Add or select the receiver.
Follow the below mentioned method for Airtime Top-up:
To add new Recipient:
- Add recipient phone number.
- Select a nick name.
- Select the network provider
- Validate the number.
- Select the amount & pay.
To select Recipient:
- Select the recipient.
- Validate the number.
- Select the amount and pay
What is an IBAN?
If you are transferring money to a bank account, you may be asked to provide the IBAN, which is an International Bank Account Number used in many countries around the world. The IBAN consists of alphanumeric characters varying in length as per financial institution.
How do I download the receipt for my transactions?
From the ACE App
View recent transactions from the ACE App, tap on the transaction and select the option to share or save as PDF.
View recent transactions from the ACE App, tap on the transaction and select the option to share or save as PDF.
Why are exchange rates volatile?
Our team is constantly monitoring the rates and checking the most appealing offer we could present to our customers. At the same time, we need to consider the situation in the foreign exchange market and what our local intermediaries can offer us on a given day.
How can I delete my transaction history?
As a regulated financial institution, we are required to keep your data for a minimum of 5 years under anti-money laundering and counter-terrorism regulations. These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot, therefore, erase your data in relation to your Account until after this time period we can assure you though that your data will be held safely and securely whilst under our supervision.
Why is my payment in pending status?
Your payment could be in pending status due to multiple reasons as stated below. Furthermore, whenever your payment is in pending status the reason will be mentioned once you tap on the transaction from transaction history:
- Incorrect account details of receiver
- Payment delayed at the partner(s) end due to downtime
- Details required by ACE to comply with the local and global regulations
Cross border payments Related Queries
How to create a cross border payment?
By following steps mentioned below you can create a cross border payment easily:
- From the homepage tap on ‘cross border payments’
- Tap on ‘Create a new payment’
- Select the ‘country’
- Enter the ‘amount’
- Add in receiver and their account details
- Select the ‘reason’
- Review the details and pay the amount
What recipient account details are required for transfers?
The screen for ‘Account Details’ changes depending on the country. However, usually we need IBAN and the bank name.
How long does it take to send money?
Most transactions are successful in minutes, sometimes it may take 1-2 working days.
Note: Following factors may also affect the delivery time:
- Accuracy of information (both personal data and beneficiary details).
- Difference in time zones.
- Operational working hours (unavailability of banks on weekends and local holidays).
- Additional information needed from you to ensure the security and safety of your transaction.
- Uncontrollable circumstances, such as a rare instance of downtime affecting us or one of our business partners.
What are the receiving Methods in cross border payments?
Receiving methods in Cross border payments are as follows:
- Bank Deposits
- Wallet (specific countries only)
- Mobile top up
- Bill Payments (Pakistan Only)
How can i make Bill payments in cross border payments?
You can pay your utility bills using the below method:
- From the Homepage tap on ‘Bills’
- Select the bill type (Gas, electric, Phone, ETC.)
- Add in the reference number provided on the bill.
- Validate the bill.
- While proceeding with payment, make sure your account has sufficient funds.
*Please note that bill payment is only available for Pakistan
How can I make Airtime top up payment?
- From the homepage tap on ‘see all’ and select ‘Airtime Top up’
- Add or select the receiver.
Follow the below mentioned method for Airtime Top-up:
To add new Recipient:
- Add recipient phone number.
- Select a nick name.
- Select the network provider
- Validate the number.
- Select the amount & pay.
To select Recipient:
- Select the recipient.
- Validate the number.
- Select the amount and pay
What is an IBAN?
If you are transferring money to a bank account, you may be asked to provide the IBAN, which is an International Bank Account Number used in many countries around the world. The IBAN consists of alphanumeric characters varying in length as per financial institution.
How do I download the receipt for my transactions?
From the ACE App
View recent transactions from the ACE App, tap on the transaction and select the option to share or save as PDF.
View recent transactions from the ACE App, tap on the transaction and select the option to share or save as PDF.
Why are exchange rates volatile?
Our team is constantly monitoring the rates and checking the most appealing offer we could present to our customers. At the same time, we need to consider the situation in the foreign exchange market and what our local intermediaries can offer us on a given day.
How can I delete my transaction history?
As a regulated financial institution, we are required to keep your data for a minimum of 5 years under anti-money laundering and counter-terrorism regulations. These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot, therefore, erase your data in relation to your Account until after this time period we can assure you though that your data will be held safely and securely whilst under our supervision.
Why is my payment in pending status?
Your payment could be in pending status due to multiple reasons as stated below. Furthermore, whenever your payment is in pending status the reason will be mentioned once you tap on the transaction from transaction history:
- Incorrect account details of receiver
- Payment delayed at the partner(s) end due to downtime
- Details required by ACE to comply with the local and global regulations
We strive to become the most transparent, secure, fast, and cost-effective money management tool, empowering individuals to take charge of their financial lives.
We strive to become the most transparent, secure, fast, and cost-effective money management tool, empowering individuals to take charge of their financial lives.